Frequently Asked Questions

While Matterport focuses on virtual tours for real estate, SpaceCapture is built specifically for construction engineering. We prioritize 'Engineering-Grade' accuracy (2mm), offline capabilities, and automated AI analysis for hazards and defects, rather than just visual walkthroughs.

It is both. Our mobile app (iOS/Android) handles high-speed field capture, LiDAR scanning, and offline data collection. The web platform is for project management, detailed 3D analysis, and generating reports.

No. You can start with just a standard smartphone. However, for Survey-Grade accuracy, we support integration with LiDAR scanners (Leica, Faro), 360° cameras (Insta360, Ricoh), and drones.

Yes, we offer a 'Pilot Program' tier that allows you to capture up to 5,000 sq. ft. completely free, including access to our AI detection engine.

We specialize in Commercial Construction, Industrial Facilities, Oil & Gas Inspection, and Civil Infrastructure maintenance.

Yes. Every Enterprise contract includes 3 live onboarding sessions and access to Space Academy, our self-paced video certification course.

No. Our Pro and Enterprise plans offer unlimited project creation. You are only billed based on active storage (GB) or active users, depending on your plan.

We accept USD, EUR, GBP, and CAD. Enterprise contracts can be invoiced with Net-30 terms.

Yes. Our 'Insurance Mode' locks the metadata of every photo, providing an immutable audit trail of the site condition at the exact time of capture, preventing fraud.

We integrate with common virtual staging platforms. You can export the clean OBJ/FBX mesh from SpaceCapture and import it into tools like 3ds Max or Blender for staging.

Yes. We use a proprietary 'Delta-Sync' protocol. You can capture thousands of photos, create tasks, and add voice notes completely offline. The app syncs automatically when you return to WiFi.

Simply tap any point in the 360° view. A 'Spatial Pin' is created at that exact X,Y,Z coordinate. You can then attach a voice note, photo, or priority level to that pin.

Yes. You can invite subcontractors as 'Guest Users' with limited permissions. They can view and resolve tasks assigned to them without seeing the entire project's sensitive data.

We offer native 2-way sync with Procore, Autodesk Construction Cloud, and Primavera P6. An issue created in SpaceCapture creates an RFI in Procore instantly.

Our app runs in 'Low Power Mode' by default, turning off non-essential sensors. A standard iPhone 14 can capture continuously for 6+ hours on a single charge.

Data is written to the disk immediately after capture. Even if your device is damaged, the data up to the last second is saved and can be recovered.

Yes, the iPad version is fully optimized for the larger screen, featuring a split-view dashboard for managing tasks alongside the site map.

Direct sunlight can interfere with LiDAR range. We recommend scanning on cloudy days or during 'Golden Hour' for best outdoor results. Indoor scanning is unaffected.

Yes. Our 'Video Walk' mode lets you walk a path while recording 4K video. Our photogrammetry engine then extracts frames to build the 3D path automatically.

Click the 'Share' button to generate a 'View-Only Link'. You can password-protect this link and set an expiration date (e.g., 48 hours).

A standard 5,000 sq ft site walk is processed and ready for viewing in approximately 45 minutes to 1 hour, depending on server load.

Yes. You can choose to pay strictly per square foot captured with our 'Pay-As-You-Go' plan, or opt for a monthly subscription for active projects.

Our AI model is trained on over 5 million construction images. It can detect hairline fractures as thin as 0.3mm with 94.5% precision, significantly higher than human visual inspection in low-light conditions.

Yes. The 'Safety Sentry' module automatically flags OSHA violations such as missing PPE (hard hats, vests), unguarded floor openings, and exposed wiring in real-time.

Absolutely. Our 'Material Takeoff' bot counts visible outlets, vents, pipes, and drywall sheets, upgrading your progress tracking from 'gut feeling' to quantitative data.

Yes. Using our 'AI Tuning Station', you can upload as few as 20 labeled images of a specific asset (e.g., a custom valve or branded fixture) to retrain the local model for your specific site.

We use a hybrid approach. Real-time safety alerts are processed on-device (Edge AI) for instant feedback, while heavy photogrammetry and trend analysis are processed in our secure cloud GPU cluster.

Before any image leaves your device, our privacy AI automatically detects and blurs human faces and vehicle license plates to ensure GDPR and CCPA compliance.

Yes, you can generate branded 'Inspection Reports' with one click, complete with annotated photos, severity ratings, and location maps.

Yes. Our 'Moisture Mapping' model can identify discoloration patterns on drywall and ceiling tiles consistent with water intrusion.

Yes. AI modules are togglable per project. If you are working on a secure government site where AI analysis is restricted, you can disable it entirely.

Our 'Moisture Mapping' can identify visible discoloration often associated with mold or water damage, but we always recommend professional environmental testing for confirmation.

Photogrammetry is the science of making measurements from photographs. We use it to turn your 2D site photos into accurate 3D point clouds and meshes.

With drone imagery, we achieve <1cm absolute accuracy. With handheld smartphones, we typically achieve 2-5cm relative accuracy, which is sufficient for most progress tracking and documentation needs.

Yes. You own your data. You can export point clouds in .LAS, .E57, .RCP, and .PLY formats at any time for use in other CAD software.

Auto-Align uses computer vision to recognize floor plan features (like corners and columns) in your photos, automatically placing them on the correct location on your 2D drawings without manual pinning.

Yes. We offer a comprehensive REST API and GraphQL endpoint for enterprise customers to build custom dashboards and automations.

Yes. You can upload .E57 or .LAS files from terrestrial scanners (like Faro) into our platform to merge them with your mobile capture data.

For web uploads, we support files up to 50GB. For mobile, the limit is determined by your device storage, but we chunk uploads to handle massive datasets efficiently.

Yes. The 'SpaceCapture Mobile SDK' allows you to embed our capture logic directly into your own white-labeled company app.

We recommend our 'Starter Kit', which includes a standard iPhone/Android and a DJI Osmo gimbal. This provides excellent stabilization for smooth site walks.

Yes, we fully support the Insta360 ONE X, X2, X3, and RS models. The app connects directly to the camera via WiFi for control and data transfer.

Yes. You can define a camera path through your 3D digital twin and render a smooth 4K video file for marketing or investor presentations.

We use banking-grade AES-256 encryption for data at rest and TLS 1.3 for data in transit. We are SOC 2 Type II compliant.

We host on AWS GovCloud for US clients, ensuring strict data residency compliance. On-premise deployment is available for Enterprise clients.

You do. SpaceCapture claims no ownership over your site data, photos, or 3D models.

Yes. Our European data centers and Privacy Scrubbing AI ensure full compliance with GDPR regulations.

Yes. We support Okta, Azure AD, and Google Workspace SSO for seamless enterprise access control.

Yes. For defense and high-security clients, we offer a 'SpaceCapture Air-Gapped' edition that runs entirely on your local servers with no internet connection required.

By default, we retain data for the life of your subscription plus 90 days. You can configure custom retention policies (e.g., 'Delete after 7 years') to meet legal requirements.

Yes, all users have access to our resource library, including the Remote Inspection Playbook and Flight School video series.

Investors receive a simplified dashboard that lets them 'walk' the site and view progress percentages, but hides sensitive buttons like 'Delete' or 'Edit'.